Customer Sales Representative

About the role

We are seeking enthusiastic, customer‑focused individuals to join our UK Travel Campaign as Customer Sales Representatives. The role involves handling travel‑related inquiries and delivering a positive experience to every caller.

Key responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist customers with bookings, reservations, itinerary updates, cancellations and general travel information.
• Provide accurate details on travel packages, flights, hotels, transportation and related services.
• Resolve customer concerns and complaints while maintaining high satisfaction levels.
• Maintain accurate customer records and update information in the CRM system.
• Follow company policies and standard operating procedures during all interactions.
• Achieve individual and team performance targets for quality, productivity and satisfaction metrics.
• Stay updated on travel products, promotions, company policies and campaign guidelines.
• Deliver a professional and positive customer experience on every interaction.

Required profile

• Intermediate, Bachelor’s degree or equivalent qualification.
• 0–6 months of experience in customer service, call centre or a related field.
• Fresh graduates with excellent English communication skills are encouraged to apply.

Required skills

What we offer

• Comprehensive training for fresh graduates.
• Opportunities to develop sales and customer service expertise.
• Performance‑based incentives and career growth within a dynamic travel campaign.