Customer Sales Specialist (Night Shift)

About the role

DBS Solutions Pvt. Ltd. is hiring a Customer Sales Specialist for a night shift (6:00 pm – 3:00 am) in Johar Town, near Emporium Mall, Lahore. The role combines inbound and outbound customer calls with sales support, and is full-time and onsite.

Key responsibilities

• Chat with customers on inbound and outbound calls and help them place or keep their orders.
• Use sales skills to encourage customers to stay on board.
• Answer questions and resolve complaints by phone, email, live chat or social media.
• Help with refunds, exchanges and order status.
• Keep records organized using the CRM system.
• Listen carefully and offer practical solutions that make customers feel heard.

Required profile

• Fluent spoken and written English with good grammar.
• At least 1 year of sales or customer service experience.
• Previous experience in an international call center.
• O Levels/Matric or above.
• Comfortable working night shifts (6:00 pm – 3:00 am).

Required skills

• Typing speed and quick thinking under pressure.
• CRM use.

What we offer

• Salary of Rs 70,000–80,000 per month plus uncapped monthly commissions.
• Bi-annual bonuses, annual salary raises and recognition awards.
• A fun, supportive environment.

To apply, send your CV to the company's HR contact.