Customer Service Call Handler (English)

About the role

The Customer Service Call Handler will be the primary point of contact for our customers in Islamabad. You will handle inbound calls, address inquiries, resolve concerns, and ensure a positive experience with our services. The role requires strong communication, problem‑solving abilities, and fluency in English.

Key responsibilities

• Answer customer calls promptly and provide clear, accurate information.
• Use call handling systems to document interactions, update records, and track case progress.
• Maintain a professional and courteous demeanor to enhance customer satisfaction.
• Manage multiple tasks simultaneously while meeting customer expectations.
• Escalate complex or unresolved issues to the appropriate department and follow up on resolution.
• Continuously update knowledge of company products, services, policies, and procedures.
• Collaborate with team members and provide feedback to improve processes.

Required profile

• Fluency in English.
• Strong verbal communication and active listening skills.
• Ability to handle a high volume of calls efficiently.
• Excellent problem‑solving and multitasking capabilities.
• Professional and courteous attitude at all times.

Required skills