Customer Service Executive

About the role

The Customer Service Executive will act as first‑line support for NIQ Brandbank supplier clients, handling queries across phone, email and online channels. This is a hybrid position based in Pakistan.

Key responsibilities

• Respond to internal and external queries within agreed SLAs via telephone, email or online communication.
• Develop a comprehensive understanding of NIQ Brandbank services to effectively support customers and track usage.
• Schedule product deliveries, manage operational queries and support the operations team.
• Collaborate with Account Managers and commercial teams to ensure first‑class service and implement process improvements.
• Prepare regular reports according to customer and business needs.

Required profile

• Strong interest in a data‑driven environment and willingness to develop a career in this field.
• Quick learner with a positive attitude and focus on self‑development.
• Availability to work from 1:00 pm to 9:00 pm PKST.
• Experience in a B2B customer service role.
• Excellent verbal and written English skills.
• Bachelor’s degree.
• Based in Karachi or Lahore with a reliable internet connection and a quiet workspace.

What we offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning access
• Employee Assistance Program (EAP)