Customer Service Representative (Australia Campaign)

About the role

We are seeking a motivated Customer Service Representative to join Flowtel Networks in Lahore. The position supports an Australia‑based campaign and is office‑based with a day‑shift schedule. You will be the first point of contact for inbound callers, providing courteous assistance and ensuring a high level of service quality.

Key responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist callers with queries, troubleshoot basic issues, and provide accurate information.
• Document call details and outcomes in the company system.
• Escalate complex problems to senior team members when necessary.
• Maintain service quality by adhering to company guidelines and performance standards.

Required profile

• Good English communication skills.
• Punctual, confident, and professional attitude.
• Call centre experience preferred, but training is available for freshers.
• Ability to work collaboratively in a team environment.

Required skills

What we offer

• Competitive salary package.
• Performance‑based incentives.
• Professional and supportive work environment.