Customer Service Representative – Call Center Agent
Be Canvas · Rawalpindi
Job description
About the role
Be Canvas is seeking a Customer Service Representative to join its call centre in Rawalpindi. The role involves handling both inbound and outbound calls, assisting customers with product and service inquiries, and ensuring high levels of satisfaction.
Key responsibilities
- Answer inbound calls and initiate outbound calls as needed.
- Provide accurate information about products and services.
- Resolve customer complaints and escalate when required.
- Document interactions and maintain up‑to‑date call records.
- Manage call volume while maintaining service quality.
Required profile
- Excellent verbal and written communication skills.
- Strong customer‑service orientation.
- Active listening and ability to understand customer needs.
- Problem‑solving and conflict‑resolution abilities.
- Effective time management and capacity to handle high call volumes.
Required skills
What we offer
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Published 1 month ago
Expires 1 week from now
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Be Canvas
Rawalpindi
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