Customer Service Representative – Collections

About the role

We are looking for a Customer Service Representative to join our collections team in Islamabad. The role focuses on contacting customers, securing pending payments and maintaining accurate records while delivering a professional and courteous experience.

Key responsibilities

• Make recovery and collections calls to customers.
• Follow up on pending payments and send reminders.
• Record Promise‑to‑Pay (PTP) details, including amount and date.
• Update call notes and log interactions in the system.
• Escalate difficult cases to the supervisor or field team.
• Communicate politely and adhere to company policies.

Required profile

• At least 1 year of experience in recovery or collections calling (preferred).
• Fluent Urdu communication skills.
• Strong follow‑up and negotiation abilities.
• Basic computer literacy and a target‑focused mindset.

Required skills

• Proficiency with WhatsApp for communication.
• Working knowledge of Microsoft Excel.
• Experience using a CRM system.

What we offer

• Salary plus performance‑based incentives.
• Structured training and clear work processes.
• Opportunities for growth to Team Lead, QA or Supervisor roles.