Customer Service Representative – CRM & Problem Solving (Remote)

About the role

The Customer Service Representative will act as the primary point of contact for customers and dealers, ensuring a smooth and positive experience. Working remotely, you will handle inquiries, resolve issues, and maintain accurate records using CRM tools.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, or face‑to‑face interaction.
• Use CRM software to track interactions, manage data and keep records up to date.
• Address and resolve complaints, disputes and conflicts with professionalism.
• Collaborate with internal teams and dealers to meet customer requirements.
• Provide clear, accurate product and service information.
• Prioritise multiple requests, meet deadlines and maintain service quality.
• Document interactions and report recurring issues for continuous improvement.
• Deliver presentations or public speaking as needed to represent the company.

Required profile

• Minimum two years of experience in customer service.
• Proven ability to operate CRM software and resolve conflicts efficiently.
• Strong multitasking and public speaking capabilities.
• Professional communication skills and a customer‑focused attitude.

Required skills

• CRM software proficiency