Customer Service Representative (CSR)

About the role

Claimwolf Group, a licensed organization founded in Dubai and operating across commercial broking, IT services, online social media campaigns and general trading, is hiring a full-time, on-site Customer Service Representative (CSR) in Islamabad. The CSR responds to customer inquiries by phone, email and other channels, providing timely and accurate information.

Key responsibilities

• Resolve customer issues and handle service requests
• Document interactions and follow up to ensure customer satisfaction
• Coordinate with internal teams to address customer concerns
• Maintain records in company systems
• Support process improvements based on customer feedback
• Meet performance targets and contribute to a positive, efficient customer experience

Required profile

• Strong customer-facing skills, including experience as a Customer Service Representative
• Ability to maintain high customer satisfaction and deliver a positive customer experience
• Excellent verbal and written communication, with active listening and problem-solving
• Comfortable working on-site in Islamabad, managing time well and handling multiple inquiries with attention to detail
• Prior experience in a customer service or call center is preferred but not mandatory
• Educational background in business, communications or a related field is beneficial

Required skills

• Use of computer systems, CRM tools and basic office software to manage customer interactions
• Customer service and customer support