Customer Service Representative – Inbound Calls

About the role

Planlab Solutions is seeking a Customer Service Representative to handle inbound calls and deliver high-quality support to its clients. The role is focused on managing customer inquiries, providing accurate information, and ensuring a positive experience.

Key responsibilities

• Answer and manage inbound calls from customers.
• Resolve customer inquiries and issues promptly.
• Maintain accurate records of interactions in the CRM system.
• Utilise dialer and calling software to route and track calls.
• Collaborate with internal teams to ensure consistent service delivery.

Required profile

• Minimum 3 years of experience in customer service or a call-center environment.
• Experience with international healthcare campaigns is preferred.
• Intermediate or bachelor’s degree.
• Ability to work in a permanent, non-sales-target role.

Required skills

• Proficiency with dialer software.
• Experience using CRM systems.
• Familiarity with calling software platforms.

What we offer

• Permanent position within a growing software house.
• Salary commensurate with experience and interview performance.
• Opportunity to work on international healthcare projects.