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This job expired on 05/09/2026. It no longer accepts applications.
Customer Service Representative – Inbound Calls
Planlab Solutions · Lahore District
Job description
About the role
Planlab Solutions is seeking a Customer Service Representative to handle inbound calls and deliver high-quality support to its clients. The role is focused on managing customer inquiries, providing accurate information, and ensuring a positive experience.
Key responsibilities
- Answer and manage inbound calls from customers.
- Resolve customer inquiries and issues promptly.
- Maintain accurate records of interactions in the CRM system.
- Utilise dialer and calling software to route and track calls.
- Collaborate with internal teams to ensure consistent service delivery.
Required profile
- Minimum 3 years of experience in customer service or a call-center environment.
- Experience with international healthcare campaigns is preferred.
- Intermediate or bachelor’s degree.
- Ability to work in a permanent, non-sales-target role.
Required skills
- Proficiency with dialer software.
- Experience using CRM systems.
- Familiarity with calling software platforms.
What we offer
- Permanent position within a growing software house.
- Salary commensurate with experience and interview performance.
- Opportunity to work on international healthcare projects.
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Planlab Solutions
Lahore District
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