Customer Service Representative

About the role

HAT Informatics is looking for a full‑time Customer Service Representative to join its Sargodha office. You will handle incoming calls from validated live transfers, understand customer needs and provide accurate information about a range of services and products.

Key responsibilities

• Answer incoming calls from validated live transfers and follow approved scripts.
• Identify customer needs, provide relevant information and resolve basic issues.
• Update and maintain customer records in the CRM system.
• Document each interaction and follow escalation procedures for complex queries.
• Collaborate with team members to ensure a smooth customer experience.
• Meet performance targets related to call quality, response time and customer satisfaction.

Required profile

• Strong customer service and communication skills with the ability to build rapport.
• Basic computer literacy and data‑entry ability.
• Problem‑solving and decision‑making skills.
• Ability to work in a fast‑paced environment and manage multiple calls accurately.
• Willingness to work on‑site in Sargodha, including possible evening or weekend shifts.
• Minimum high school diploma; higher education in business or communications is a plus.

Required skills

• Experience with CRM or call‑center systems.