Customer Service Representative

About the role

Beetrons is seeking an experienced and customer‑focused representative to handle inquiries via email, live chat, and phone, ensuring an outstanding experience for international clients.

Key responsibilities

• Handle customer inquiries through email, live chat, and phone.
• Provide accurate information and effective solutions to customer issues.
• Manage complaints professionally and maintain customer satisfaction.
• Follow up on customer concerns and ensure timely resolution.
• Maintain accurate records of customer interactions.
• Meet performance targets while maintaining high service quality.

Required profile

• Minimum 1‑2 years of relevant customer service experience.
• Excellent written and spoken English communication skills.
• Strong problem‑solving and customer‑handling abilities.
• Professional attitude with good interpersonal skills.
• Ability to work in a fast‑paced environment.

What we offer

• Competitive salary: PKR 70,000 – 90,000 per month.
• Clean and professional work environment.
• Career growth and development opportunities.
• Supportive and collaborative team.
• Opportunity to develop customer service and communication skills.
• Exposure to international clients.