Customer Service Representative

About the role

The Customer Service Representative works full‑time on‑site in DHA Phase 5, Lahore, handling inbound and outbound customer interactions via phone, email and other channels. The role focuses on delivering timely, accurate responses and ensuring customer satisfaction.

Key responsibilities

• Manage service requests, resolve inquiries and provide product/service information.
• Document issues, maintain detailed records in the CRM system and follow up until closure.
• Escalate complex issues when necessary and collaborate with internal teams to improve the customer experience.
• Meet performance targets, adhere to service standards and contribute feedback for process improvement.

Required profile

• Strong customer‑facing skills with proven ability to enhance customer satisfaction.
• Excellent verbal and written communication in English; local language proficiency is a plus.
• High school diploma required; a bachelor’s degree in business, communications or related field is an asset.
• Ability to work in a structured, on‑site environment and collaborate across teams.

Required skills

• Proficiency with CRM systems.
• Experience using email platforms.
• Basic office software competence.