Customer Service Representative – Remote (Lahore, Pakistan)

About the role

Urban Services is seeking a motivated Customer Service Representative to join its remote team based in Lahore, Pakistan. In this full‑time position you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a high level of satisfaction across multiple communication channels.

Key responsibilities

• Answer incoming calls and respond promptly to customer queries.
• Assign inquiries to the appropriate vendors based on category.
• Resolve customer complaints and follow up on pending issues.
• Process sales orders, invoices, and purchase orders accurately.
• Conduct payment follow‑up with customers and vendors.
• Maintain daily records of appointments and calls.
• Utilise product knowledge to enhance support quality.
• Foster a pleasant working environment within the team.

Required profile

• Bachelor’s degree in administration or a related field.
• Minimum of 3 years of relevant work experience in customer service or communication.
• Excellent written and oral communication skills.
• Ability to lead and collaborate with a team.
• Proficiency with computer applications and internet tools.
• Quiet, stable home environment with reliable internet, electricity, a laptop and a phone for business WhatsApp.

Required skills

• Knowledge of CRM systems.