Customer Service Representative – Remote (Shopify & Gorgias)

About the role

TalentPop is looking for an experienced Customer Service Representative to join its fully remote, fast‑paced eCommerce support team. You will be the primary point of contact for customers, handling inquiries across email, chat, and occasional phone calls while using Shopify and Gorgias to resolve issues efficiently.

Key responsibilities

• Provide timely, friendly, and accurate support via email, chat, and phone.
• Manage order‑related questions, returns, and account issues using Shopify.
• Process and resolve support tickets in Gorgias, and optionally Zendesk.
• Stay informed about product updates and best practices in customer service.
• Maintain high empathy, professionalism, and efficiency in every interaction.

Required profile

• Minimum 1 year of remote or online customer service experience, preferably in eCommerce.
• Strong written and verbal English communication skills.
• Tech‑savvy, self‑motivated, and able to work independently.
• Calm under pressure, solution‑oriented, and comfortable handling multiple conversations.

Required skills

• Shopify
• Gorgias
• Zendesk (optional)

What we offer

• Competitive pay with performance‑based increases.
• Paid time off, holiday bonuses, and health/dental benefits or stipend.
• Growth opportunities within a supportive, remote‑first team.
• Requirement of personal laptop/desktop and reliable internet connection.