Customer Service Specialist

About the role

ABS International is seeking a Customer Service Specialist to join its Gulshan-e-Iqbal office in Karachi. The position is an inbound, US‑focused support role where you will interact directly with English‑speaking customers, resolve queries, and ensure a high‑quality experience.

Key responsibilities

• Handle incoming calls and messages from US customers.
• Diagnose issues, provide solutions, and follow up until resolution.
• Maintain accurate records of interactions in the US CRM system.
• Escalate complex cases according to established procedures.
• Adhere to attendance and performance standards.

Required profile

• Fluent spoken and written English.
• Strong communication skills and a calm, professional demeanor.
• Ability to work night shifts (6 PM – 2 AM) Monday to Saturday.
• Willingness to commute to Gulshan‑e‑Iqbal, Karachi.

Required skills

What we offer

• Permanent, full‑time employment with a fixed monthly salary.
• Base pay of PKR 40,000‑45,000 plus attendance bonus and performance incentives.
• Fifteen days of paid annual leave.
• Structured onboarding and continuous training.
• Professional, respectful work environment.