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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Specialist
ABS INTERNATIONAL · Karachi
Job description
About the role
ABS International is seeking a Customer Service Specialist to join its Gulshan-e-Iqbal office in Karachi. The position is an inbound, US‑focused support role where you will interact directly with English‑speaking customers, resolve queries, and ensure a high‑quality experience.
Key responsibilities
- Handle incoming calls and messages from US customers.
- Diagnose issues, provide solutions, and follow up until resolution.
- Maintain accurate records of interactions in the US CRM system.
- Escalate complex cases according to established procedures.
- Adhere to attendance and performance standards.
Required profile
- Fluent spoken and written English.
- Strong communication skills and a calm, professional demeanor.
- Ability to work night shifts (6 PM – 2 AM) Monday to Saturday.
- Willingness to commute to Gulshan‑e‑Iqbal, Karachi.
Required skills
What we offer
- Permanent, full‑time employment with a fixed monthly salary.
- Base pay of PKR 40,000‑45,000 plus attendance bonus and performance incentives.
- Fifteen days of paid annual leave.
- Structured onboarding and continuous training.
- Professional, respectful work environment.
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ABS INTERNATIONAL
Karachi
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