Customer Services Representative (English Speaking) - Night Shift, On Site

About the role

ReallTime is looking for a full-time Customer Services Representative (English speaking) for its night shift, based on site in Lahore. The representative answers customer inquiries by phone, email and chat, giving accurate information and resolving issues quickly. Night shift availability and consistent on-site attendance are essential.

Key responsibilities

• Handle customer complaints and provide product or service information
• Document interactions in internal systems and follow up to ensure customer satisfaction
• Collaborate with other teams when needed and adhere to service standards
• Maintain a professional, empathetic manner in every interaction

Required profile

• Experience as a Customer Service Representative or in a similar customer-facing role
• Strong English verbal and written communication skills
• High school diploma or equivalent; additional study in business, communications or a related field is an advantage
• Comfort with night shift work and on-site presence in Lahore

Required skills

• Customer support: handling inquiries, resolving issues and managing follow-ups
• Proficiency in customer service software, ticketing systems and basic computer applications
• Problem-solving, attention to detail and staying calm under pressure