Customer Supply Chain Associate

About the role

Support optimal stock availability across sales channels and customers through effective management of the stock allocation process for order processing, including proactive review of demand and supply simulations and customer behavior analysis. Collaborate across market functions to mitigate risk and provide proactive communication to customers in case of out‑of‑stock situations.

Key responsibilities

• Process and monitor customer orders accurately and on time.
• Coordinate with Sales, Logistics, and Distribution to resolve order and delivery issues.
• Track customer service and O2C KPIs and prepare reports.
• Support continuous improvement initiatives to enhance service and efficiency.
• Build strong relationships with customers and internal stakeholders.
• Ensure compliance with Nestlé policies, quality, and safety standards.

Required profile

• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• 1–2 years of experience in Supply Chain, Customer Service, or Logistics.
• Knowledge of SAP, Microsoft Excel and Power BI is preferred.

Required skills

• Communication and coordination
• Problem‑solving
• Analytical skills
• Planning and organization
• Teamwork