Customer Support Executive

About the role

We are looking for a professional, customer‑focused individual to manage both inbound and outbound communications for a fast‑growing premium dairy brand. The role involves handling calls, resolving complaints, processing orders and converting inquiries into confirmed sales while maintaining high levels of customer satisfaction.

Key responsibilities

• Answer inbound calls from new and existing customers and provide accurate product, pricing and delivery information.
• Assist customers in placing new orders, subscriptions and recurring orders.
• Convert inquiries into confirmed sales and follow up with prospective customers.
• Handle complaints professionally, coordinate with delivery, production and operations teams to resolve issues.
• Update order information in the system and coordinate order execution with the delivery team.
• Maintain courteous communication, build long‑term relationships and keep proper records of interactions.

Required profile

• Minimum Intermediate education; Bachelor’s degree preferred.
• 1–3 years of experience in a call centre, customer support or telesales environment.
• Proven experience handling inbound/outbound calls, complaints and order management.
• Excellent Urdu communication; good English is a plus.

Required skills

• Basic computer skills.
• Experience with CRM platforms.
• Familiarity with WhatsApp Business or similar order‑management tools.

What we offer

• Opportunity to work with a fast‑growing premium dairy brand.
• Career growth and professional development.
• Professional work environment.
• Chance to contribute directly to customer experience and brand growth.