Customer Support Executive

About the role

Home Done, a UK-based online retailer of home and garden products, is hiring Customer Service and Support professionals for its back-office team in Karachi. The position is onsite in DHA, Phase V, with a working day from 1:30 pm to 10:30 pm Monday to Friday plus alternate Sundays.

Key responsibilities

• Process customer orders and respond promptly to emails.
• Handle customer inquiries and calls effectively.
• Provide after-sales support to ensure customer satisfaction.
• Address ad-hoc tasks as needed.

Required profile

• 4+ years of experience in customer service and support roles with international companies; UK-market experience is a plus.
• Experience in order processing and order management.
• Previous experience in call handling and customer service.
• Exceptional command of English, written and spoken (mandatory).
• E-commerce experience preferred.

Required skills

• Familiarity with relevant CRMs.
• Excellent attention to detail, self-organization, teamwork and clear oral and written communication.

What we offer

• Salary of PKR 70,000 to 90,000, with yearly increments.
• Health insurance for you, your spouse and your children.
• Paid leave.

To apply, send your CV by email to the company's HR contact.