Customer Support Executive (Onsite, Lahore)

About the role

We are looking for a Customer Support Executive to join our team in Lahore. The role involves providing timely assistance to customers through multiple channels and ensuring a high level of satisfaction. You will work closely with other departments to resolve issues and help improve our service processes.

Key responsibilities

• Respond to customer inquiries via chat, email and phone.
• Resolve issues promptly while maintaining professionalism.
• Record and update customer interactions in the CRM system.
• Monitor and follow up on open tickets to ensure closure.
• Collaborate with internal teams to facilitate effective problem solving.
• Provide feedback for improving FAQs and service procedures.
• Maintain service quality and contribute to an outstanding customer experience.

Required profile

• Excellent verbal and written communication skills.
• Strong customer‑service orientation and problem‑solving ability.
• Ability to thrive in a fast‑paced environment.
• 6 months to 1 year of experience in customer support, call centre or related field (preferred).
• Proficiency with basic computer applications and internet browsers.

Required skills

• CRM software