Customer Support Executive – Payment Solutions

About the role

RepairDesk is seeking a Customer Support Executive for its RD Pay product. You will be the primary point of contact for merchants using RepairDesk Payments, handling technical issues, integration guidance, and ensuring a smooth onboarding experience.

Key responsibilities

• Manage support queries for payment partners such as Square, Stripe, PayPal, TSYS, PayFacto, Blockchyp, and Payment Sense.
• Diagnose and resolve technical problems related to payment gateway integrations, transactions, and terminal hardware.
• Guide clients through integration, setup, and configuration of payment solutions.
• Provide end‑to‑end assistance for terminal orders, logistics, setup, and activation.
• Proactively engage inactive merchants to reactivate accounts and achieve go‑live status.
• Offer comprehensive onboarding support and continuous monitoring of payment integration performance.
• Collect merchant feedback and collaborate with internal teams to improve the product and service delivery.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience.
• 1–3 years of experience in SaaS onboarding, customer support, customer success, or implementation.
• Experience with B2B SaaS platforms is preferred.
• Familiarity with US or international markets is a strong plus.
• Comfortable using CRM and communication tools.

Required skills

• Payment gateway integration (Square, Stripe, PayPal, TSYS, PayFacto, Blockchyp, Payment Sense).
• CRM platform usage.
• Terminal hardware configuration and troubleshooting.