Customer Support Executive (US Market)

About the role

ABS International, a US-based company with operations in Karachi since 2009, is hiring a Customer Support Executive for its US Customer Support Operations. You will handle inbound calls from existing US-based customers, help them with their inquiries and make sure every interaction is professional and efficient. The role is on-site in Gulshan-e-Iqbal, Block 13-C, Karachi, with two shift options: 7:00 PM to 3:00 AM or 6:00 PM to 2:00 AM. It is a customer support position, not a sales position, and complete training and guidance are provided from day one.

Key responsibilities

• Answer inbound customer support calls.
• Understand and resolve customer queries.
• Provide accurate information and assistance.
• Maintain professional communication with customers.
• Ensure a positive customer experience.
• Follow company procedures and keep accurate records.

Required profile

• Good spoken and written English communication skills.
• A patient, polite and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Confidence in communicating with US-based customers.
• Availability to work Monday to Saturday, on-site in Gulshan-e-Iqbal.
• Previous customer service or BPO experience is an advantage; fresh candidates with strong English are encouraged to apply.

What we offer

• Monthly base salary of PKR 40,000 to 45,000.
• PKR 3,000 monthly attendance allowance.
• Additional performance-based incentives.
• 15 days of fully paid annual leave.
• Provident Fund.
• Fixed shift schedule with no rotation.
• Training, coaching and career development opportunities.