Customer support

Creative Edge

New Direct recruiter

Permanent Onsite Junior 200 - 500 USD/month 🇬🇧 English

Customer Service CRM/Ticketing (Zendesk Freshdesk) Communication Problem Solving Empathy English Proficiency Microsoft Office

Job description

Missions

Respond to customer inquiries via email, chat and phone.
Log and track tickets in the CRM system, ensuring timely resolution.
Identify recurring issues and propose process improvements.
Collaborate with product and technical teams to troubleshoot complex problems.
Maintain up‑to‑date knowledge of our services and policies.

Profil recherche

Minimum 1 year of experience in customer support or call‑center environment.
Excellent written and spoken English; additional languages a plus.
Strong communication and active‑listening skills.
Proficiency with CRM/ticketing tools (e.g, Zendesk, Freshdesk).
Empathy, patience and a solution‑oriented mindset.

Ce que nous offrons

Competitive salary and performance‑based bonuses.
Comprehensive health and wellness benefits.
Opportunities for professional development and career growth.
Supportive, inclusive team culture.
Flexible working arrangements.

Join us and help shape exceptional customer experiences every day.

Questions fréquentes

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Le contrat proposé est un Permanent.

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