Customer Support Officer – Fintech (On-site, Lahore)

About the role

Nova Finance is looking for energetic male Customer Support Officers to join its on‑site team in Lahore. You will be the first point of contact for users of the company’s fintech products, helping them navigate account creation, verification, and transaction processes while ensuring a smooth financial service experience.

Key responsibilities

• Answer incoming customer calls about fintech product features and account issues.
• Guide users through account creation, verification, and transaction steps.
• Troubleshoot technical glitches and payment failures with patience.
• Escalate complex financial or technical issues to the appropriate department.
• Maintain accurate records of customer interactions in the CRM system.
• Meet daily performance metrics such as call handling time and quality scores.

Required profile

• Minimum education: Intermediate/A‑Levels or a Bachelor’s degree.
• 6 months to 1 year experience in a customer service or call‑center role (preferred).
• Strong verbal and written communication skills in Urdu and English.
• Problem‑solving ability, patience, and capacity to work under pressure.

Required skills

• Basic understanding of fintech applications.
• Familiarity with mobile wallets and digital banking platforms.
• Experience using a CRM system.

What we offer

• Competitive fixed salary up to PKR 50,000 per month, based on experience.
• Professional growth opportunities in a fast‑paced fintech environment.
• Dynamic and supportive team culture.