Customer Support Officer

About the role

We are seeking a proactive Customer Support Officer to be the first point of contact for prospects exploring atomcamp's programmes. You will ensure a smooth, professional experience from the initial call through the entire client journey.

Key responsibilities

• Answer inbound calls and respond to client inquiries with clear, professional communication.
• Manage scheduling and confirmations using our booking system.
• Own the end‑to‑end automation workflow when a client books through the website.
• Maintain accurate client records and ensure timely follow‑up.
• Continuously improve processes and suggest enhancements without waiting for direction.

Required profile

• Excellent spoken and written English with flawless grammar.
• Strong, warm communication skills that can guide conversations toward decisions.
• Highly organized and reliable with calendar and scheduling management.
• Quick learner of new tools, especially GoHighLevel.
• Proactive attitude toward AI tools and workflow automation.
• Enjoys writing professional emails and interacting with people.

Required skills

• GoHighLevel (GHL) platform proficiency

What we offer

• Opportunity to grow within a fast‑moving AI‑focused organisation.
• Full‑time, on‑site role with a dynamic team.