Customer Support Representative – Farsi & English

About the role

EDGE is seeking a Customer Support Representative fluent in Farsi and English to join its global support team. The role involves handling inbound and outbound calls, resolving customer inquiries, and ensuring a seamless experience for both English‑speaking and Farsi‑speaking clients.

Key responsibilities

• Answer inbound and make outbound calls in a courteous, professional manner.
• Provide accurate, empathetic assistance to resolve customer questions, requests, and concerns.
• Support English‑speaking customers primarily, while offering bilingual assistance to Farsi‑speaking customers as needed.
• Escalate complex issues through appropriate internal channels.
• Document interactions, resolutions, and case details in internal systems.
• Navigate multiple support platforms and maintain organized customer records.
• Meet productivity, quality, and customer satisfaction targets while managing high call volumes.

Required profile

• Excellent verbal and written communication skills in English and Farsi.
• Ability to handle high call volumes and work rotating shifts aligned with U.S. business hours.
• Strong problem‑solving abilities and attention to detail.
• Professional, patient, and empathetic demeanor.

Required skills