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This job expired on 19/07/2026. It no longer accepts applications.
Customer Support Representative
ABS INTERNATIONAL · Karachi
Job description
About the role
ABS International is seeking a Customer Support Representative for its Gulshan-e-Iqbal office in Karachi. The position involves handling inbound calls from US customers during the night shift (6 PM – 2 AM) and delivering a high‑quality, people‑first experience.
Key responsibilities
- Answer incoming US‑based customer queries via phone.
- Resolve issues, manage follow‑ups, and ensure customer satisfaction.
- Maintain professionalism and care in every interaction.
- Work with a live US CRM environment to log and track cases.
Required profile
- Fluent spoken and written English.
- Prior experience in customer support, call centre, or BPO is preferred.
- Patient, composed under pressure, and focused on problem resolution.
- Ability to commute to the Gulshan-e-Iqbal office.
Required skills
- CRM software
What we offer
- Permanent, full‑time employment with a fixed monthly salary.
- Base salary PKR 40,000‑45,000 plus attendance bonus and performance incentives.
- Fifteen days of paid annual leave.
- Structured onboarding and a stable, respectful work environment.
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ABS INTERNATIONAL
Karachi
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