Customer Support Representative

About the role

We are seeking a customer‑focused professional to join our international support team serving U.S. customers. The role primarily involves assisting English‑speaking callers while also providing help in a secondary language when required.

Key responsibilities

• Handle inbound and outbound calls in a professional manner.
• Deliver high‑quality service, resolve inquiries and concerns promptly.
• Accurately document interactions and case details in the system.
• Navigate multiple applications while speaking with customers.
• Support English‑speaking customers and, when needed, customers in your secondary language.
• Follow established scripts, workflows and client procedures.
• Demonstrate empathy, professionalism and strong problem‑solving skills.

Required profile

• Resident of Lahore or Islamabad (non‑negotiable).
• Fluent spoken English; secondary language is a plus.
• 1‑2 years experience in customer service, call centre or phone support.
• Excellent communication, interpersonal and active‑listening abilities.
• Comfortable working in a fast‑paced, phone‑based environment.
• Reliable high‑speed internet and a professional home workspace.
• Full‑time availability (40 hours/week) with flexible rotating shifts covering U.S. time zones; occasional weekend shifts are an advantage.

Required skills

What we offer

• Starting base salary of USD 750 for the first three months, with an increase after the probation period.
• Comprehensive health and life insurance.
• Supportive, forward‑thinking work environment focused on employee growth and well‑being.