Customer Support Representative – US Healthcare

About the role

Tekboox is seeking a Customer Support Representative to serve US‑based patients in the healthcare market. The role involves handling inbound and outbound communications during night shifts, ensuring patients receive timely assistance with appointments, insurance, and billing.

Key responsibilities

• Answer calls, emails and chats from US patients, providing empathetic support.
• Schedule, confirm and follow‑up on patient appointments.
• Verify patient demographics, insurance details and prior authorizations accurately.
• Guide patients on treatment processes, billing inquiries and coverage information.
• Coordinate with healthcare providers, billing teams and internal departments.
• Maintain up‑to‑date records in CRM/EHR systems while complying with HIPAA and US regulations.

Required profile

• 1–2 years of experience in customer service, patient services, front‑desk operations or healthcare administration.
• Hands‑on experience with patient scheduling, insurance verification and prior authorizations.
• Familiarity with referral processes and typical healthcare workflows.
• Strong English communication skills, both spoken and written.

Required skills

• Experience with EMR/EHR systems.
• Knowledge of US healthcare insurance platforms.
• Proficiency in CRM systems.
• Use of patient scheduling software.