Customer Support Representative – US Healthcare (Night Shift)

About the role

We are seeking a motivated Customer Support Representative to join our team serving a US‑based healthcare client. The position operates as a front‑desk officer, handling patient inquiries and appointment scheduling during night hours.

Key responsibilities

• Answer and resolve patient calls related to appointments, inquiries, and support services.
• Schedule and confirm patient appointments with doctors and clinics.
• Serve as the communication bridge between patients and healthcare providers.

Required profile

• Fresh graduates or candidates with O‑Levels, Intermediate or a university degree.
• Resident of Gulistan‑e‑Johar, Mosamyat, Safoora, North Karachi or Gulshan‑e‑Iqbal.
• Excellent written and spoken English with a neutral accent.
• Willingness to work the night shift (8 pm – 5 am) on‑site.

Required skills

What we offer

• Salary: PKR 55,000 – 65,000 per month.
• Attendance allowance of PKR 5,000.
• Gym‑fees reimbursement.
• Five‑day work week (Saturday and Sunday off).
• Medical insurance covering inpatient and outpatient care.
• Two annual bonuses.
• Free pick‑up and drop‑off service.
• Free meals during shifts.