Customer Support Representative – US Healthcare (Onsite)

About the role

We are seeking a motivated Customer Support Representative to join our team serving US‑based healthcare clients. The role is based onsite in Gulistan‑e‑Johar and involves direct interaction with patients to assist with appointments, inquiries, and general support.

Key responsibilities

• Answer inbound patient calls and provide accurate information regarding appointments and services.
• Schedule and confirm patient appointments with doctors or clinics.
• Act as a liaison between patients and healthcare providers, ensuring clear communication.
• Maintain detailed records of patient interactions in the provided system.
• Follow established protocols for handling sensitive health information.

Required profile

• Fluent English communication skills, both spoken and written.
• Recent graduate or fresh candidate with O‑Levels, Intermediate or higher education.
• Residency in Gulistan‑e‑Johar or nearby areas (Gulshan‑e‑Iqbal acceptable).
• Willingness to work night or evening shifts (5 pm‑2 am or 8 pm‑5 am).

Required skills

What we offer

• Salary PKR 55,000 – 65,000 per month.
• Attendance allowance and gym fee reimbursement.
• Medical insurance (in‑patient and out‑patient).
• Two annual bonuses.
• Free pick‑and‑drop service and complimentary meals.
• Five‑day work week (Saturday‑Sunday off).