This job is no longer available
This job expired on 26/07/2026. It no longer accepts applications.
Customer Support Representative – US Logistics (On‑site, Karachi)
ABS INTERNATIONAL · Karachi
Job description
About the role
We are seeking a Customer Support Representative to provide non‑scripted, high‑IQ assistance for US‑based vehicle logistics customers. The role is based on‑site in Gulistan‑E‑Jouhar, Karachi and works the evening shift.
Key responsibilities
- Act as the primary liaison between US customers, truck drivers and internal logistics teams.
- Resolve real‑time logistical queries using premium US CRM and tracking software.
- Handle complex support cases without relying on scripted responses.
- Maintain accurate records of interactions and follow‑up actions.
Required profile
- Excellent verbal and written English communication skills.
- 6 months to 1 year experience in international customer support, or a recent graduate with strong logical thinking.
- Ability to work the permanent evening shift (6 PM – 2 AM, Monday‑Saturday).
- On‑site availability in Karachi.
Required skills
- Proficiency with CRM and logistics tracking tools (specific platforms not listed).
What we offer
- Base salary PKR 45,000 – 80,000 per month.
- Performance incentives up to PKR 15,000 and punctuality bonus PKR 3,000.
- Permanent employment with a 16‑year record of zero missed payroll.
- Stable work environment without sales pressure or cold‑calling.
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ABS INTERNATIONAL
Karachi
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