Customer Support Representative – US Logistics (On‑site, Karachi)

About the role

We are seeking a Customer Support Representative to provide non‑scripted, high‑IQ assistance for US‑based vehicle logistics customers. The role is based on‑site in Gulistan‑E‑Jouhar, Karachi and works the evening shift.

Key responsibilities

• Act as the primary liaison between US customers, truck drivers and internal logistics teams.
• Resolve real‑time logistical queries using premium US CRM and tracking software.
• Handle complex support cases without relying on scripted responses.
• Maintain accurate records of interactions and follow‑up actions.

Required profile

• Excellent verbal and written English communication skills.
• 6 months to 1 year experience in international customer support, or a recent graduate with strong logical thinking.
• Ability to work the permanent evening shift (6 PM – 2 AM, Monday‑Saturday).
• On‑site availability in Karachi.

Required skills

• Proficiency with CRM and logistics tracking tools (specific platforms not listed).

What we offer

• Base salary PKR 45,000 – 80,000 per month.
• Performance incentives up to PKR 15,000 and punctuality bonus PKR 3,000.
• Permanent employment with a 16‑year record of zero missed payroll.
• Stable work environment without sales pressure or cold‑calling.