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This job expired on 02/09/2026. It no longer accepts applications.
Customer Support Specialist - International
ibex · Lahore
Job description
About the role
We are seeking a proactive Customer Support Specialist to engage with customers worldwide and ensure a positive experience across our e‑commerce platform. You will act as the primary point of contact for resolving inquiries, providing alternatives, and maintaining high service standards.
Key responsibilities
- Deliver exceptional customer experience in line with performance objectives and company values.
- Communicate courteously and attentively, projecting a friendly and caring image.
- Offer suitable alternatives when requested products are unavailable on the website.
- Follow established processes and procedures to resolve issues efficiently.
- Stay updated on system information, process changes, and upcoming updates.
Required profile
- Minimum education: O Levels/Matriculation or equivalent.
- Excellent written and verbal English communication skills.
- Strong attention to detail and ability to handle multiple customer interactions.
Required skills
- Proficiency with Microsoft Excel.
- Proficiency with Microsoft Word.
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ibex
Lahore
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