Data Migration Specialist – Excel Expert

About the role

RepairDesk is a modern repair shop management software used by thousands of businesses worldwide. We are looking for a Data Migration Specialist with strong Microsoft Excel expertise to support our customers in Lahore. The role involves handling data conversion projects and providing first‑line technical assistance.

Key responsibilities

• Act as the first point of contact for customers via chat, calls and email.
• Diagnose and resolve basic technical issues, escalating complex cases when needed.
• Use JIRA and ZOHO platforms to track tickets and manage issue resolution.
• Document customer concerns and ensure timely communication.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering, IT or related field.
• Proven experience in a similar support or data migration role.
• Strong understanding of data conversion processes and business logic.
• Analytical mindset with ability to design client‑specific solutions.

Required skills

• Microsoft Excel
• JIRA
• ZOHO
• Data migration
• Data conversion

What we offer

• Health insurance (IPD) for self, spouse and children.
• Maternity and paternity benefits.
• Provident fund.
• Paid leaves (casual, medical, annual).