Dispatcher

About the role

Black Cafe is a creative-focused cafe concept in Peshawar that welcomes guests to think, connect and create, with an emphasis on quality service, a comfortable atmosphere and efficient operations. It is hiring a full-time, on-site Dispatcher to coordinate and oversee the flow of orders, deliveries and internal communications.

Key responsibilities

• Receive and log customer orders and assign tasks to delivery personnel or service staff.
• Monitor order status and ensure timely dispatch and completion.
• Communicate clearly with the kitchen, service team and management to resolve issues, adjust schedules and keep operations running smoothly during peak hours.
• Update records and report delays or operational concerns.
• Track and follow up on orders and requests to support customer satisfaction.

Required profile

• High school diploma or equivalent; additional training in logistics, hospitality or operations is an advantage.
• Prior experience in dispatch, logistics coordination or cafe/restaurant operations is preferred but not required.
• Ability to work on-site in Peshawar, including during busy shifts, with a calm, professional and customer-focused attitude.

Required skills

• Strong organisational and time-management skills to coordinate orders, schedules and dispatch.
• Effective communication, including clear spoken and written English, with staff, delivery personnel and customers.
• Basic computer skills, including order management tools, spreadsheets and communication apps.
• Problem-solving and attention to detail in logging orders and tracking deliveries.