Dynamics 365 CRM Technical Consultant

About the role

This role covers end-to-end technical implementation of Dynamics 365 CRM/CE, from design and development through testing, deployment and support. It involves configuring and customizing the platform, building custom solutions and integrations, and supporting production systems.

Key responsibilities

• Take part in full Dynamics 365 CRM/CE implementations, from technical design and development to testing, deployment and support.
• Configure and customize CRM, including tables, forms, views, business rules, web resources and security components.
• Work with Dynamics 365 workloads such as Sales, Customer Service and Field Service.
• Develop custom solutions in C#/.NET, plugins, custom APIs and workflows, and client-side customizations with JavaScript and the Web API.
• Build integrations using Web API, custom APIs, web services and enterprise integration technologies.
• Develop solutions with Power Apps, Power Automate and Dataverse, and build and customize Model-Driven and Canvas apps.
• Implement the Dynamics 365 security model (roles, business units, teams, access controls).
• Perform data migration, including mapping, transformation, validation, cleansing and harmonization.
• Develop SSRS reports and Power BI dashboards where needed, and manage solutions, environments and deployments following ALM and solution management best practices.
• Use Azure DevOps and CI/CD pipelines, troubleshoot issues, take part in code and design reviews, and prepare technical and deployment documentation.

Required profile

• 4 to 8 years of hands-on experience with Microsoft Dynamics 365 CRM/CE, including strong end-to-end implementation experience.
• Hands-on experience with Dynamics 365 Sales, Customer Service, Field Service or related CRM modules.
• Strong understanding of CRM solution design, scalability, performance and maintainability; good understanding of the SDLC and Agile.
• Ability to translate functional requirements into technical solutions and strong troubleshooting skills.

Required skills

• Power Platform: Power Apps, Power Automate, Dataverse, Model-Driven and Canvas apps.
• C#/.NET and plugin development; JavaScript and the Dynamics 365 Web API.
• Dynamics 365 configuration, security model, custom APIs, web services and integrations.
• Data migration, SSRS and Power BI.
• Azure DevOps, CI/CD, ALM and solution management.