Email & Chat Support Representative
Dubizzle Labs · Lahore
Job description
About the role
Zameen.com is seeking an Email & Chat Support professional to assist clients of its Bayut and Dubizlee platforms. The role involves handling client inquiries, managing account upgrades/downgrades, and providing live chat assistance.
Key responsibilities
- Provision packages and process invoices for new and existing accounts.
- Upgrade or degrade client accounts based on received requests and expirations.
- Set up XML feed integrations for clients.
- Handle client grievances, escalating issues to operations managers as needed.
- Provide live chat support to web users and after‑sales assistance to account managers.
Required profile
- Graduate with 0.5–1 year experience in email or chat support.
- Strong spoken and written English communication skills.
- Ability to interact with internal and external staff for day‑to‑day queries.
Required skills
- Proficiency in MS Word and Excel.
- Basic knowledge of XML integration.
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Published 11 hours ago
Expires 1 month from now
3 views · 0 interested
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Dubizzle Labs
Lahore
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