Fashion Advisor

About the role

Zuria Dor is hiring a Fashion Advisor in Lahore on a full-time basis. You will focus on delivering exceptional client service while contributing to sales, product knowledge and client engagement. You will manage client inquiries and complaints and work with e-commerce, design and operations teams to improve the client experience across platforms.

Key responsibilities

• Provide expert product knowledge and personalised client service
• Resolve client issues promptly and professionally
• Drive sales performance and meet daily and weekly targets
• Deliver high-quality service across phone, WhatsApp, email and social media
• Collaborate with teams to improve client experience and brand alignment
• Track and report on personal sales performance
• Keep up to date with industry trends and competitor activity
• Support logistics and administration

Required profile

• 1-2 years of experience in client services, preferably in luxury fashion
• Passion for luxury fashion and client-centric service
• Able to work evenings, weekends and holidays when needed
• Able to adapt to frequent changes and work under pressure

Required skills

• Strong knowledge of ERP, CRM and Shopify systems
• Excellent communication, problem-solving and interpersonal skills