Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for visitors, clients and employees, ensuring a professional and welcoming environment. This role combines reception duties with basic administrative support to keep the office running smoothly.

Key responsibilities

• Greet and welcome visitors, clients, and employees with a friendly and professional demeanor.
• Answer and direct phone calls, taking messages as needed.
• Maintain a tidy and organized front desk area.
• Assist visitors by answering questions or directing them to the appropriate department.
• Handle incoming and outgoing correspondence, distributing mail and packages.
• Maintain security by following procedures and monitoring the logbook.
• Schedule and coordinate appointments and meetings.
• Support administrative tasks such as data entry, filing, and record keeping.

Required profile

• Proven experience as a front desk officer or in a similar customer‑facing role.
• High school diploma or equivalent; additional qualifications are a plus.
• Strong communication, interpersonal and organizational skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Customer‑service orientation with a polished appearance.