General Manager, Schools Programme Management Unit

About the role

The General Manager will lead the Schools Programme Management Unit, translating organisational priorities into governed, measurable programmes across the school network. The role ensures that programme design, operating models, policies, SOPs, planning and data governance are clearly defined, continuously improved and aligned with strategic goals.

Key responsibilities

• Design coherent programme and operating models, define decision rights, escalation routes and review mechanisms.
• Develop and maintain school‑facing policies, SOPs, process flows and the School Manual.
• Lead integrated annual planning for new and existing schools, including network expansion, capacity assumptions and resource coordination.
• Establish performance‑review, risk‑escalation and corrective‑action routines for school‑facing priorities.
• Define data standards, ownership, quality controls and correction workflows for core school, student, teacher and principal datasets.
• Oversee high‑impact, cross‑functional initiatives, approving charters, budgets, milestones and risk responses.
• Coach and develop heads of Operational Design, Process Improvement, Planning, Performance and Data Governance.
• Represent the unit in senior management forums, providing decision support, risk visibility and progress reporting.

Required profile

• Master’s degree in Business Administration, Education Management, Public Policy, Operations, Strategy, Data or related field.
• 12‑15 years of progressive experience in programme management, operational excellence or data governance, preferably across multiple regions or a national network.
• Proven experience leading large‑scale, cross‑functional programmes and developing policies, SOPs and governance frameworks.
• Strong stakeholder management, facilitation and communication skills.

Required skills

• Digital workflow design and implementation.
• Dashboard creation and data‑quality system management.
• Budgeting coordination and financial control.
• Change implementation and process improvement methodologies.