IT Assistant – Office Support & Network Management

About the role

We are looking for an energetic IT Assistant to support the daily technology needs of Global Consultancy & Tax Services in Rawalpindi. The role combines hands‑on hardware management with user support for both Windows and macOS environments, ensuring smooth operation of our office and cloud‑based services.

Key responsibilities

• Set up, configure and maintain workstations, laptops, printers, scanners and biometric attendance devices.
• Troubleshoot hardware, Windows and macOS issues, and resolve peripheral problems.
• Install, patch and configure operating systems, applying antivirus and firewall rules.
• Provide remote assistance using tools such as AnyDesk or TeamViewer.
• Manage basic LAN/Wi‑Fi networks, including TCP/IP, DNS settings and router configuration.
• Coordinate with ISPs to maintain primary and backup internet links and handle failover situations.
• Provision and administer user accounts in Google Workspace and Microsoft 365, and grant access to QuickBooks Online, Xero, IRIS, SECP portals and CRM platforms.
• Maintain data backup procedures, asset inventory tracking and regular hardware audits.

Required profile

• Good verbal and written communication skills in English and Urdu.
• Ability to work independently and prioritize tasks during seasonal peaks.
• Willingness to learn and adapt to new cloud‑based tools and services.

Required skills

• Installation, configuration and troubleshooting of Windows and macOS.
• Hardware setup and maintenance for desktops, laptops, printers, scanners and biometric devices.
• Remote support experience with AnyDesk or TeamViewer.
• Basic networking knowledge: TCP/IP, DNS, LAN, Wi‑Fi and router configuration.
• Google Workspace and Microsoft 365 user management.
• Access provisioning for QuickBooks Online, Xero, IRIS, SECP portals and CRM systems.
• Patch management, antivirus, firewall configuration, data backup and asset inventory tracking.

What we offer

• Competitive monthly salary.
• Opportunity to work in a dynamic consultancy environment serving clients in Pakistan and the USA.
• Professional growth and exposure to a range of business and IT solutions.