IT Operations and Administration Manager (Remote)

About the role

The Executive Officer - Admin & IT will support EFU Life Assurance Ltd. by coordinating administrative duties and IT services, ensuring a reliable and secure office environment. This remote position requires strong vendor management, IT infrastructure oversight, and regulatory compliance expertise.

Key responsibilities

• Manage daily office operations, including supplies, facilities, and services.
• Coordinate with vendors, service providers, and contractors for office maintenance.
• Maintain accurate records, reports, and documentation related to administrative activities.
• Ensure adherence to company policies and procedures in all administrative tasks.
• Supervise supporting staff to guarantee effective execution of administrative duties.
• Oversee IT infrastructure, including hardware, software, and network systems.
• Troubleshoot IT issues and liaise with external IT support when needed.
• Maintain IT inventory and schedule timely upgrades and maintenance.
• Implement and monitor IT security policies and procedures.
• Provide laptops and necessary IT equipment to agents and staff.

Required profile

• Proven experience in managing both administrative and IT operations.
• Strong vendor management and contract negotiation skills.
• Knowledge of regulatory compliance requirements in the insurance sector.
• Ability to supervise and lead a small support team.

Required skills

• IT infrastructure management
• Network systems administration
• IT security implementation

What we offer

• Remote work flexibility
• Opportunity to shape IT and administrative processes in a leading insurance company
• Collaborative and supportive team environment