Justice Hub Coordinator

About the role

Legal Aid Society (LAS) is seeking a Hub Coordinator to oversee the day-to-day operations of the Justice Hub in Dadu, ensuring efficient, accessible and client-centred service delivery. The role covers client intake and triage, coordination of legal advice, representation, mediation and referral services, monitoring of service standards and KPIs, supervision of data management and reporting, and compliance with safeguarding, confidentiality and organisational policies.

Key responsibilities

• Manage daily hub operations, oversee client intake and registration (records created within 15 minutes of arrival) and triage clients to legal advice, representation, mediation or referrals
• Coordinate with lawyers, mediators, paralegals and field officers, monitor case progression and follow up on pending matters
• Monitor SLAs for legal advice, representation, mediation and referrals, track pending cases and aim for at least 80% SLA compliance
• Lead weekly team stand-ups, coordinate staff and escalate issues to the Program Delivery Specialist
• Supervise data entry, monitor KPIs and prepare monthly dashboards and performance reports
• Conduct monthly service reviews and quarterly service audits, documenting findings and corrective actions
• Oversee safeguarding measures, handle complaints and uphold confidentiality and data privacy
• Represent the hub in governance meetings and coordinate with internal teams, service providers and external stakeholders

Required profile

• Master's degree in Law, Public Administration, Social Sciences or a related field
• At least five years of experience in legal aid, the justice sector, NGO management or service delivery
• Demonstrated experience in team leadership, operational coordination and service delivery management
• Experience managing client-facing services, case coordination or multi-disciplinary teams is an advantage
• Experience with KPI monitoring, reporting, dashboards and service reviews is preferred

Required skills

• Operational planning, coordination, analytical and reporting skills
• Team leadership, stakeholder engagement and communication
• Monitoring performance against KPIs and SLAs
• Proficiency in MS Office, spreadsheets and digital data management systems