Key Account Manager – Trade OOS

About the role

Metro Pakistan is seeking a Key Account Manager for Trade OOS to develop and execute strategic sales plans, manage key customer portfolios and lead a team of Order Bookers across its wholesale network.

Key responsibilities

• Develop and execute a strategic sales plan to achieve and exceed monthly, quarterly, and annual sales targets for defined segments.
• Understand customer requirements, local market trends and company offerings to identify opportunities and deliver tailored solutions.
• Maintain comprehensive market knowledge of customers, competitors and suppliers to effectively address competition.
• Manage the portfolio of customers, including engagement, sales execution, credit management, commitment follow‑up and feedback collection.
• Lead a team of Order Bookers and collaborate with cross‑functional teams (procurement, operations) to create initiatives and customized solutions.
• Prepare solid business cases using commercial tools to attract customers according to their needs and expectations.
• Identify opportunities for quality and customer service improvement and act on customer dissatisfaction.
• Participate in team meetings and sales training sessions, contributing to a high‑performance sales culture.