Mid-Level Support Engineer – SAP (Hybris)

About the role

Abacus Consulting is seeking a Mid-Level Support Engineer specialized in SAP Commerce (Hybris) to join its team in Pakistan. You will provide Level 2 and Level 3 application support, troubleshoot production issues, and ensure the stability and performance of the SAP Commerce platform.

Key responsibilities

• Develop and maintain Hybris extensions, ServiceLayer components, Spring wiring, interceptors, cron jobs, and event listeners.
• Handle commerce facades, checkout flows, promotion engine rules, and WCMS/CMS content issues.
• Diagnose region cache, Solr indexing, Impex/import job failures, and tune FlexibleSearch queries.
• Manage incidents and problems following ITIL processes, document tickets accurately, and meet SLA targets.
• Contribute fixes to knowledge bases and runbooks.

Required profile

• Bachelor's degree in Computer Science, IT, Software Engineering or related field.
• 3–6 years of experience supporting and developing SAP Commerce (Hybris) applications.
• Strong hands‑on experience with SAP Commerce extensions and ServiceLayer architecture.
• Solid understanding of SAP Commerce facades, services, checkout processes, promotion engine, and WCMS/CMS modules.

Required skills

• SAP Commerce (Hybris)
• ServiceLayer architecture
• Spring Framework configuration and dependency injection
• Interceptors, Cron Jobs, Event Listeners
• FlexibleSearch tuning
• Solr indexing
• Impex/import jobs
• ITIL incident and problem management
• Cloud platforms: Azure, AWS, GCP (preferred)