Network Support Engineer

About the role

Nayatel is looking for enthusiastic Network Support Engineers to join its Technical Assistance Center (TAC). After a comprehensive four‑week training program, you will provide telephonic support for FTTH services, helping customers resolve technical issues efficiently.

Key responsibilities

• Deliver timely telephonic assistance for NTL services, aiming for first‑call resolution.
• Conduct detailed troubleshooting of customer complaints and perform in‑depth analysis of recurring issues.
• Escalate network outages or complex problems to the appropriate department.
• Coordinate with other departments when a customer issue depends on cross‑functional input.
• Potentially transition to specialized teams such as Transmission, IP‑Core, Systems, NGN, Access, Electrical, or Video Headend based on merit.

Required profile

• Minimum BS/BE in Electrical, Electronics, Telecom, Mechatronics, Computer Engineering or Computer Science from a PEC‑recognized university.
• Strong academic record.
• Fresh graduates are encouraged to apply.

Required skills

• Knowledge of FTTH services.
• Network troubleshooting.
• Telephonic customer support.

What we offer

• Challenging work environment with a no‑nonsense culture.
• Open‑door policy, respect, dignity, and protection.
• Training, mentoring, and coaching in both soft and hard skills.
• Opportunities for representation in external forums and career advancement.
• Merit‑based rewards and equal opportunity employment.