Network Support Engineer

About the role

The Network Support Engineer will undergo a comprehensive four‑week training program before joining the Technical Assistance Center (TAC). In this role you will handle telephonic technical queries related to Nayatel’s FTTH services and provide first‑call resolution to customers.

Key responsibilities

• Provide timely and efficient telephonic support for NTL services, ensuring high customer satisfaction.
• Deliver first‑call resolution by conducting detailed troubleshooting of customer complaints.
• Perform in‑depth analysis of recurring issues and implement appropriate corrective actions.
• Escalate network outages or issues to the relevant department and keep customers informed.
• Coordinate with other departments when a customer’s issue depends on cross‑functional support.

Required profile

• Minimum BS/BE in Electrical, Electronics, Telecom, Mechatronics, Computer Engineering or Computer Science from a PEC‑recognized university with good academic standing.
• Fresh graduates are encouraged to apply.

What we offer

• Challenging work environment.
• No‑nonsense culture with open doors.
• Respect, dignity, and protection for all employees.
• Training, mentoring, and coaching in both soft and hard skills.
• Opportunities to represent the company in external forums such as university lectures and advisory boards.
• Excellent rewards for innovative thinkers and implementers, plus equal opportunity and merit‑based advancement.