NOC Engineer – Level 1

About the role

We are looking for a NOC Engineer (L1) with strong networking fundamentals and hands‑on troubleshooting experience to support and monitor IT infrastructure. The role involves monitoring network components, handling alerts, and ensuring service continuity.

Key responsibilities

• Monitor networks, servers, applications and infrastructure alerts.
• Perform initial troubleshooting for network and connectivity issues, including TCP/IP, DNS, DHCP, VLANs, LAN/WAN, VPN, routing and switching.
• Monitor routers, switches, firewalls, servers and network links.
• Create, prioritize, update and manage incidents according to SLA requirements.
• Escalate complex incidents to L2/L3 teams, vendors or relevant stakeholders.
• Coordinate with ISPs and vendors during outages and service degradation.
• Perform basic Windows/Linux server and service troubleshooting.
• Maintain clear ticket documentation, troubleshooting notes and shift handovers.

Required profile

• Experience in NOC, Network Support or IT Infrastructure Operations.
• Bachelor's degree in Computer Science, IT, Networking, Telecommunications or related field (preferred).

Required skills

• Strong understanding of TCP/IP, OSI model, subnetting, DNS, DHCP, VLANs, VPN, routing and switching fundamentals.
• Experience with network monitoring tools; Cisco Meraki Dashboard preferred.
• Familiarity with ITSM/ticketing systems and incident management.
• Basic knowledge of Windows and Linux servers, firewalls and network troubleshooting.