Onboarding Project Manager & Customer Success Specialist

About the role

We are looking for an Onboarding Project Manager & Customer Success Specialist to guide new clients through a smooth onboarding experience, accelerate their time‑to‑value and nurture long‑term partnerships. The role sits at the intersection of account management, support and project delivery, working closely with sales, operations and technology teams.

Key responsibilities

• Lead onboarding calls and set up new accounts.
• Build project timelines, track milestones and ensure timely delivery.
• Train customers on tools, workflows and hand‑off processes.
• Monitor performance, generate insights and report results.
• Handle support tickets, resolve issues and identify expansion opportunities.

Required profile

• 1–3 years of experience in project management or customer success.
• Strong communication, coordination and client‑facing abilities.
• Ability to manage multiple accounts with urgency and care.

Required skills

• HubSpot
• Slack
• Notion

What we offer

• Competitive salary with performance‑based bonuses.
• Deep involvement in client strategy and delivery.
• Collaboration with sales, operations and tech teams.
• Access to an executive workspace.
• Clear growth path toward Head of Success or Delivery Lead.